Wellcome Collection is
wheelchair-accessible and offers a range of services for visitors
For more information about access at Wellcome
Collection or to discuss in detail how we might best cater to
your specific needs, please contact:
T +44 (0)20 7611 2222
access is available to all floors of the building (via
platform and passenger lifts).
Assistance animals are welcome. At the ground
floor Information Point, we will be happy to supply your
animal with a drink of water.
available to borrow during your visit. Please ask at the ground
floor Information Point or contact
us in advance to reserve.
Blue Badge parking:
We have a limited number of parking bays available to book for
visitors who are Blue Badge holders. Please contact us in advance of your visit
to book a space, providing your name and contact details, your date
and approximate time of arrival, and your vehicle's description and
registration number. Parking bays are subject to availability
and confirmed on reply.
The car park is located at basement
level, reached using a car lift. The car park is accessed from
Gower Place, immediately behind Wellcome Collection. This
street is one-way only and is accessed via Gordon Street. The
silver car lifts are located halfway along Gower Place on the
right-hand side. The rightmost lift is used to access the car
park. On arrival, please press the buzzer marked '215
Security' or, if this is not possible, call
020 7611 2222.
There are also several Blue Badge parking bays
located a short distance away from Wellcome Collection in the local
Blue Badge London’s map for nearby locations.
Adapted toilets are
located on lower ground 2, lower ground 1, the ground floor, the
first floor and the second floor.
Fixed induction loops
are located at the ground floor Information Point, Library enquiry
desks, the Conference Centre reception, and within the Conference
Centre meeting rooms and Forum events space.
Wellcome Collection has emergency procedures for the safe
evacuation of people with disabilities. Please contact us if you require assistance or
would like further information on our procedures.
Magnifying glasses and sheets are available to
borrow from the ground floor Information Point.
Large print label guides are available
for our permanent exhibitions and for certain temporary
exhibitions. Please ask at the ground floor Information Point for
Braille labels and tactile reproductions
accompany featured objects set in their own cases around the outer
edge of our permanent collection Medicine
Guided audio described tours are available for
blind and partially sighted visitors. These tours are led by
Wellcome Collection staff who have been trained in audio
description by VocalEyes. These tours are
free and available on request subject to availability. If you
are interested in arranging an audio described
tour, please contact
us in advance of your visit to ensure a member of staff is
Events supported with audio description for
blind and partially sighted visitors are available. Listings
for upcoming audio described events can be found on our Events
page. Look out for the AD symbol to see which events are supported
with audio description.
BSL (British Sign Language) tours and events
are held monthly at Wellcome Collection. On the last Thursday of
every month at 18.00, we hold a free BSL-interpreted gallery tour. There is no need to
book - just meet your guide and interpreter by the ground floor
Listings for upcoming
BSL-interpreted events and tours can be found on our Events page. Look out for the hands symbol to see
which events and tours are BSL-interpreted.
To put your name down on our BSL
mailing list, please email email@example.com.
‘Audio guides’ for our
Medicine Man exhibition are now available, taking
in highlights of objects around the gallery. You will hear from our
own team of Visitor Services Assistants, as well as curators,
researchers and other experts. There are 25 guides, available in
English, French and British Sign Language with subtitles. Please
ask a member of staff if you wear a hearing aid and would like an
Live speech to text
transcription is available for certain events live
speech-to-text transcription so that deaf, deafened and hard of
hearing visitors can also follow what’s being said. We offer
at least one STT event per Wellcome Collection season.Please
see our events listings or contact us for further
We are currently trialing a portable,
live speech to text system so that deaf, deafened and hard of
hearing visitors will be able to access guided tours of our
exhibitions. Please contact
us for further information.
Portable induction loops and
amplifiers are available on request for visitors wishing
to take part in our guided gallery
tours. If you would like to make use of this equipment, or
for further information, please
contact us in advance of your visit or visit the information
point on the ground floor of Wellcome Collection.
Guided visits are
also available to those with extra access needs. A member of the
Visitor Services team will be happy to accompany you on your visit
to Wellcome Collection, guiding you around exhibitions and
providing extra interpretation where needed. To discuss how a
member of our team might best assist you with your visit, and to
check availability, please contact us in advance of your
Collection Access Statement [pdf]